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Enterprise Business Voice Solutions

Teams Phone
Direct Routing

Connect Microsoft Teams to the PSTN through Lightpath's fiber-optic network.

  • Faster Migration to Teams

    Maintain control of your phone numbers and reduce complexity by eliminating the need to port phone numbers to Microsoft.

  • Unlimited US Domestic Minutes

    Take advantage of Lightpath's competitive calling plans with unlimited US domestic minutes.

  • Minimize Disruptions

    Minimize Disruptions Continued support of existing on-premises PBXs during the transition —no need to wait for SIP/PSTN contracts to expire.

  • Add Direct Routing Without Switching Providers

    Existing Lightpath customers can easily add Teams Direct Routing without going to another provider for phone number port in.

  • Hybrid Environment Ready

    Run Teams Direct Routing alongside your existing Enterprise Voice or Broadband Hosted Voice setup. Teams’ lines live in the Microsoft Cloud PBX completely distinct.

  • Full PSTN Calling

    Place and receive regular and emergency calls, transfer calls, and manage audio all natively within the Microsoft Teams interface.

Call Flow Architecture

Calls made from the Teams softphone travel securely through encrypted channels from Microsoft's Cloud PBX, across the internet to Lightpath's Perimeta SBC via a Logical SIP Trunk, and out to the PSTN via the Lightpath network.

Teams Direct Routing Product Sheet

Everything You Need in One Solution

Keep Your Phone Numbers

Retain full control of your DIDs. Eliminate the complexity of porting numbers to Microsoft your numbers, your control.

Plug Into Existing Infrastructure

No need to replace your current SIP trunks or PBX environment. Lightpath Direct Routing integrates seamlessly alongside your existing voice setup.

Competitive Pricing

With unlimited US domestic minutes, Lightpath outperforms Microsoft's own calling plan (which caps at 3,000 minutes and charges overage fees).

Dedicated Support

A Lightpath Service Delivery Project Manager works directly with you on DID acquisition, number porting, and DNS verification from day one.

Getting Started

Teams Direct Routing builds on what you already have. Below are the requirements from your side, and what Lightpath handles for you throughout onboarding.

Download Getting Started Guide

What You'll Need

Customer Requirements

  • Existing Lightpath customer within the LP voice service footprint
  • Microsoft 365 license (including Teams application)
  • Microsoft Phone System license (included in M365 E5; add-on for E1/E3
  • Teams tenant admin capability with PowerShell skills or use a 3rd-party service (TeamMate, Call2Teams, iPilot by Nuwave)
  • Global Administrator access in your Microsoft 365 Admin Center

What Lightpath Provides

  • Dedicated Service Delivery Project Manager throughout onboarding
  • DID acquisition or number porting assistance
  • DNS verification and subdomain configuration support
  • Session border controller (SBC) infrastructure — Lightpath Perimeta
  • 24/7 network support via Lightpath Customer Support: 1-866-611-3434
  • SIP trunk connectivity between Lightpath SBCs and Microsoft Teams Cloud PBX
Important Notes
Service Limitations
  • The Teams Line does not support SMS, FAX, or traditional SIP desk phones
  • Teams Direct Routing lines exist in the Microsoft Cloud PBX and cannot share call control with on-premises EV/BHV environments
  • Customers are responsible for Microsoft Teams tenant administration, including PowerShell configuration (or may use a third-party service such as TeamMate, Call2Teams, or iPilot by Nuwave)

 

Support & Helpful Resources

Connect with Lightpath

Talk with a Lightpath Enterprise Voice Solutions Expert today.

Call 1-877-544-4872 or complete the form.

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