Customer Spotlights

Founded in 2012, TOWARDEX set out to revolutionize network and Internet infrastructure connectivity in New England by expanding choices for improved flexible connectivity services with increased efficiencies that make buying connectivity services easier for customers. Their network solutions are tailored for telecommunications carriers, enterprises, data centers, and more. Central to their operations are the Massachusetts Internet Exchange (MASS IX) and the Hub Express System, which significantly enhance regional connectivity.

TOWARDEX’s partnership with Lightpath, which started nearly three years ago, showcases the power of strategic alliances to improve customer experience. This collaboration has been especially vital in overcoming Boston's infrastructure interconnectivity challenges since Lightpath’s advanced solutions have enabled TOWARDEX to offer customers more flexible and nimble custom connectivity options that also improve latency and transaction time.

James Jun, Founder of TOWARDEX, notes, “Lightpath has been a unique provider, highly responsive, always truthful, and ready to expand connectivity. They share our vision for a customer-driven approach and easily share their expertise and knowledge—all which has been crucial to our success.”

Key Pillars of the Partnership

Dark Fiber: At the heart of this partnership is TOWARDEX's reliance on Lightpath’s Dark Fiber solutions that allow them to offer robust, high-speed connectivity to its clients. This is particularly crucial for TOWARDEX, given its role in operating the Massachusetts Internet Exchange (MASS IX), which facilitates essential peering and interconnection for various regional networks. Since Lightpath owns its Dark Fiber, they can provide additional value, security, and control along with the flexibility to design and build custom networks to best meet customer needs.

Ethernet: TOWARDEX also utilizes Lightpath's Ethernet services and core products to provide additional solutions to meet customers' varied needs, from scalable bandwidth solutions to secure data center connections.

Hub Express System (HEX): TOWARDEX and Lightpath collaborate through the Hub Express system, an open-access utility that simplifies connections between data centers and network providers in New England. HEX facilitates cost-effective and flexible network builds, which is crucial for the high-demand environments of hyperscalers and technology-driven enterprises. It’s the first completely neutral access public utility of its kind.

Diverse Connectivity Solutions:  Since many customers want connectivity diversity for business continuity, TOWARDEX has relied on Lightpath for its ability to provide diverse physical fiber along with close backbone interconnections. This offers clients unparalleled, diverse network design and connectivity choices, enhancing overall service reliability, performance, and security.

Customers Win with Consultative Approach
TOWARDEX shares Lightpath's commitment to a customer-centric consultative approach. By understanding each customer’s specific requirements, flexible, tailored solutions are developed that meet immediate needs while aligning with long-term strategic goals.

Jun emphasizes, “Lightpath’s flexibility and consultative approach have been key. They treat every opportunity with importance and directly engage their entire team—including sales, engineering, construction, and more—all to facilitate seamless and collaborative problem-solving that delivers the best solutions for our mutual customers. Other companies won’t do that, but Lightpath will.  It’s a huge benefit for organizations needing flexibility and tailored solutions.”

The ongoing partnership between TOWARDEX and Lightpath is a testament to what can be achieved when two companies with shared values and complementary strengths come together. As TOWARDEX continues to expand its services and tackle new challenges, Lightpath remains a pivotal strategic network partner and a TOWARDEX customer favorite in its quest to revolutionize connectivity in Boston and beyond.

To learn more about how Lightpath's strategic collaboration and innovative solutions can elevate and empower your organization, visit lightpathfiber.com.