Customer Spotlights

Family Service League (FSL), established in 1926, is a Long Island, NY non-profit human service organization that touches the lives of 50,000 people annually, delivering tangible help and crisis intervention across a spectrum of service areas, including mental health counseling, addiction prevention & treatment, housing, job training, trauma counseling, early education, family and senior support services, and a 24-hour hotline and crisis care facility. In all, FSL offers 60+ programs at over 20 locations throughout Nassau and Suffolk Counties.

In human services, seamless, reliable connectivity and communications are not just a necessity but a mandatory lifeline. That’s why, for over a decade, FSL has relied on Lightpath to reach their mission-critical goals to care for those in need. "We have depended on Lightpath as a technology partner and resource for innovative connectivity solutions, and we value our relationship with our Account Executive Lauren Castellano, Sales Engineer Andy Sciacca, and their whole engineering team. They have helped support our expansions to become Long Island's leading non-profit provider of human service programs and crisis care,” states Karen Boorshtein, FSL’s President & CEO.

Understanding the unique connectivity needs of each often-dissimilar FSL program, Lightpath delivers solutions tailored for their mission success. Whether it's fast, secure, and reliable Internet, increased bandwidth, secure Voice and Unified Communications across facilities, Cloud migration, or helping to ensure HIPAA compliance, Lightpath strategically aligns its offerings to support FSL's needs and reduce complexities.

The relationship between Lightpath and Family Service League transcends a conventional vendor-client relationship. Lauren Castellano, Account Executive at Lightpath, underlines the depth of this partnership, stating, "Working with Family Service League, we go beyond being just a service provider. We're familiar with all the players. We're familiar with all the offices. We're a strategic network partner deeply invested in the success of their mission."

And as FSL evolves, so do the innovative solutions provided by Lightpath. "It's a sign of our great relationship with Lightpath that we keep evolving and improving our network infrastructure, data connectivity strategy, and operations," adds Robert Moerland, FSL’s CIO. Fast Internet, reliable Voice products, increased reliable bandwidth, collaboration tools for staff across multiple locations, and adherence to stringent HIPAA requirements are paramount.

For example, in February 2019, FSL opened Dash, a 24-hour crisis care center for children and adults struggling with severe mental health and addiction issues. Dash is an innovative alternative to hospital emergency rooms and traditional physicians' offices with a suicide prevention hotline that relies on Lightpath’s Voice connectivity and Contact Center products for effective call management. Operating 24/7, the hotline demands uninterrupted service and a seamless ability to route calls to multiple organizations, including 911, adding intricacies to the communication network.

The reliable, state-of-the-art communication technology from Lightpath helps DASH turn a crisis into a plan for recovery for those Long Islanders seeking immediate assessments and treatment. To date, DASH has seen 19,915 people since its inception. The mobile crisis team has engaged 5,469 individuals, and the call center addressed 73,763 calls.

Lightpath's role as a strategic network partner extends beyond meeting immediate needs; it's also about pioneering the way forward. Lightpath stands as an innovative technology partner committed to supporting growth and change that empowers improved and expanded services. In fact, the future implementation of the LP FlexNet SD-WAN network management solution exemplifies Lightpath's commitment to remaining at the forefront of technology solutions that support FSL’s mission-critical goals and growth.

To learn more about how Lightpath's strategic collaboration and innovative technology solutions can elevate and empower your organization, call 877-544-4872 or visit lightpathfiber.com. For more information on Family Service League, visit fsl-li.org.