Service and support, from the team that runs the network

• Support models look alike on paper. The difference shows up when something happens. When you are on our network, you reach the engineers responsible for it, not a ticket queue between you and the fix.

24/7 NOC monitoring

• Our Network Operations Center watches network health around the clock, detecting and triaging issues as they emerge.

Direct escalation to engineering

• Issues route to the engineering teams who design and operate your routes, with continuous communication through resolution.

SLAs that match the service

• Availability, latency, packet delivery and frame-delay parameters are defined by service type, with repair windows and credit structures that take effect when we miss them, where applicable.

Visibility over time

• Monitoring turns network data into earlier detection and steadier performance, with day-to-day visibility for your team.